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Terms & Conditions
Proofing
We provide a limited proofing service as standard, where we will create and provide a number of electronic digital proofs to develop your chosen design to approval. When you’re ready to approve for print we’ll send a digitally printed paper proof for your inspection and approval to print.
The paper proof is intended to show the content and layout of the stationery, what is shown will print. The paper proof is not necessarily accurate to size and colours will certainly not be exact to the final letterpress item. The proof includes a Proofing Checklist to assist you in ensuring that your stationery is exact and correct in every detail.
If you spot an error or wish to make an adjustment, please mark the instruction on the proof for us to make the correction, you can also alter the number of items required on the proof. On receipt of the adjusted/corrected proof if necessary we’ll send a further proof for your approval or correction.
All documents supplied to Noble Fine Art i.e. menus, Order of Service information and information cards should be provided in a ‘Microsoft Word’ document format, we will provide the required format on request. Please take particular care with punctuation and spelling, what you provide in your document is what will be printed. We do not proof read as part of our standard service and can’t accept responsibility for any errors in spelling for files provided by the client.
Ordering
We will confirm your order in response to our receipt of an authorised proof instructing us to print along with a non-refundable 50% deposit. It is important to note that on approval of the proof the client accepts full responsibility in approving us to print the stationery as detailed in the proof. The nature of this type of printing means that we must rely exclusively on our clients to scrutinise the proof and inform us of any changes prior to providing approval to print.
Lead times will be as stated at the time of placing the order, an Express Service is available for an further charge. Our normal lead times are 6 weeks from receipt and confirmation of order. Payment of the final balance of the order is payable on completion of the order and prior to despatch or collection.
We’d advise printing a few extra of each of the items you need as additional printing is very costly and colours may vary to the original printing. As each of our products are printed and assembled by hand there may be slight differences from samples or imagery supplied, though we endeavour to maintain a very high level of consistency throughout.
Despatch
All our UK orders are despatched using a courier using a fragile next day service, this service requires a signature. International orders are by courier and we’ll quote the carriage charges as part of your ordering process.
Errors, Cancellations, Refunds
Occasionally we do encounter situations where clients realise they have made an error after printing, in these situations we will do our best to assist but where the error isn’t ours we can’t bear the costs of reprinting and delivery, nor will a refund be issued. Any reprinting will be charged at the full original cost and may be subject to a charge to expedite if required by the client.
As all our stationery is personalised to your specific requirements we can only offer refunds or replacement if the stationery is found to be damaged, defective or content not as your approved proof. This is only valid if we are informed within 7 days of delivery or collection. Any work in progress must be paid for in full should you decide to cancel your order after proofs are signed and work commenced.
General
We understand how important it is to get it right first time and we aim to ensure you’re delighted with your stationery and our service. We’re available to help and guide you, so do call or email if you have any questions. |
